Point-of-Service Leader Puts Guest Experiences First With Disruptive POS Technology
Boulder, Colo., April 2021 — Arryved, a leading point-of-service (POS) provider for craft beverage, food and entertainment establishments, releases its latest innovative technology solution: OpenTab. OpenTab seamlessly integrates the ordering and payment experience between customer-owned mobile devices and establishment-owned POS devices.
Tabs sync in real-time and can be accessed across guest phones, establishment POS devices and back-end inventory systems to ensure employees have access to all tabs at all times, inventory is up-to-date and guests order only what is available.
“OpenTab lets guests take ownership of their experience. They can start a tab, order and pay from a phone or from a server. They can carry a tab from the bar to the patio or to an activity,” says David Norman, CEO at Arryved. “Because tabs sync in real-time, guests can also switch between mobile-based ordering or staff interactions at any time during their experience.”
Augmenting a staff-led guest experience with supportive technology also cuts out time-consuming tasks and provides staff and business owners with the opportunity to turn their attention to customers. Arryved’s technology solutions, including OpenTab, enhance the customer experience by highlighting the personal touch of human interaction.
“We’re changing the way a customer can interact with an establishment. Our customers tell us that service is at the forefront of what they do, and OpenTab blends the flexibility and convenience of online ordering with the importance of human connection,” says Norman. “We shouldn’t replace people with technology, we should use technology to increase the time staff spend with guests.”
To open or access their tab, guests scan a QR code that corresponds to their table or location to open the tab. As guests move about an establishment, they scan a new QR code to update their location, place orders with staff or pay their tab from anywhere, either from their phone or from any server nearby.
Arryved’s point-of-service solution focuses on mobility, simplifying solutions for customer-focused services like multiple venue management, roaming tabs, splitting and merging checks, customizable digital menus, seamless management of network outages, loyalty programs, a consumer facing touch-free payment app, and best-in-class data insights—all of which, together, create the best guest experience possible, especially in non-traditional eating environments and when food and beverage sales are paired with an activity.
Founded in 2016 by former Google leaders, Boulder, CO based Arryved, Inc. is a point-of-service based software company specializing in the craft food and beverage service industry: breweries, brewpubs, pizzerias, cideries, entertainment venues, distilleries, wineries, and non-brewery taprooms. In four short years we’ve grown from being an idea on a taproom coaster, to a revered platform serving hundreds of thriving businesses. We’re a team of tech geeks with relentless passion for, and extensive experience in, the craft beverage industry as both employees and consumers. Our goal is simple: deliver a flexible, reliable, team-centric platform that puts service first in every way. Remove the archaic Point of Sale terminal and integrate a mobile POS with contactless payments and ordering, ecommerce, state of the art data and reporting, and excellent customer support with simple, reliable pricing.
Currently Arryved boasts a retention rate of 95.5 percent and the highly competitive Net Promoter Score of 88. The NPS is a standardized customer satisfaction benchmark that measures how likely customers are to recommend the service to a family member or friend. For more information, business owners and managers should visit www.Arryved.com.